INDUSTRY
Services
TOOLS STACK
This catch-all Chatbot can handle complex questions, knowledge base search, submitting support tickets to any CRM, and setting appointments such as product sales calls. It is highly adaptable by nature and is always learning from the data sources you provide it.
This project showcases a sophisticated chatbot designed to deliver highly conversational and goal-oriented interactions. At its core is a custom agent built with Agentive, hosted on your choice of OpenAI GPT models, and supported by a tailored knowledge base. This combination enables the chatbot to handle conversations with natural fluency while focusing on defined objectives. The custom agent acts as the primary conversation branch, dynamically triggering additional specialized agents based on user intent. These agents handle tasks such as booking sales calls, scheduling demos, submitting support tickets, or querying documentation.
The chatbot incorporates advanced validation processes for user details. When collecting user information, names are verified by a custom agent, while emails undergo a dual verification process: first by the agent, then through ZeroBounce to ensure deliverability. Relevant data, including sales opportunities and support tickets, is seamlessly pushed into Airtable via Make.com webhooks. For demo scheduling, users can select their preferred appointment time through Calendly, with meeting details automatically synced back to Airtable for streamlined tracking.
Deployable on any existing website or intranet, this chatbot serves as a versatile solution for enhancing customer engagement and operational efficiency. Whether assisting with support tickets or facilitating seamless sales appointments, this project demonstrates the power of intelligent, integrated automation in driving meaningful interactions and business outcomes.